Our rainfall spa shower head is designed to create a stronger, more satisfying shower experience with its fine water outlets and optimised spray pattern.

Actual water pressure may vary depending on your home's water supply and plumbing setup.

It is designed with a universal connection and is suitable for most standard shower setups.

If you are unsure about compatibility, simply send us a photo of your existing shower setup via Whatsapp and we will be happy to assist.

Yes. it is suitable for most households. However, for homes using city gas water heater systems, water pressure may vary and could be slightly lower depending on your setup.

There is no difference in function or performance. Both colours offer the same shower experience and features. Simply choose the colour that best matches your bathroom.

Mineral deposits or debris may gradually build up around the shower plate and water outlets, which can affect the water flow.

We recommend checking and cleaning the shower plate regularly to maintain a consistent spray.

Our unscented shower filter is fragrance free and designed for those who prefer a simple filtered shower experience. It contains filtration media including beads and a sediment filter.

Our Aroma Collagen shower filter adds a pleasant fragrance to your shower and comes in different scents for a more enjoyable shower experience.

For babies, young children or those who prefer to avoid fragrance, we recommends our unscented shower filter. It is fragrance free and is our gentler choice for everyday family showers.

We generally recommend replacing your shower filter around every 1 to 2 months depending on your usage, household size and water conditions.

For the unscented filter, replace it once the sediment filter turns rusty brown

For aroma collagen filter, replace it once the gel inside has been used up.

You can shop directly through our official Refresh Wellness website or on Shopee.

Orders are usually processed within 1 to 2 working days, with delivery typically completed within 4 working days.

During festive seasons or public holidays, please allow a little extra time for your order to arrive.

Yes! We do ship worldwide. International shipping fees and delivery time vary depending on the destination and will be calculated at checkout.

For more information regarding the shipping fee, do contact us to find out more.

If your order has not yet been processed or shipped, please contact us as soon as possible and we will do our best to assist.

Once an order has been processed or handed over to the courier, we may not be able to make changes or cancellations.

Popular items may occasionally sell out. You can check back on our website for restocks or contact us to find out when the product is expected to be available again.

Please contact us as soon as possible with your order number and photos or videos of the item received. Our team will review the issue and assist you accordingly.

We're sorry but exchanges are not accepted once the order has been delivered.

If you have received an incorrect or defective item, please contact us and our team will be happy to assist.

Returns and refunds are subject to our return policy. For hygiene reasons, opened or used personal care and shower products cannot be returned unless the item is defective.

If you experience a skin reaction or allergy after using our products, please discontinue use and contact us. We do accept returns in such cases.

Please provide us a photo showing the reaction, together with your order details so our team can review and assist you accordingly.

Subscribe to your preferred Refresh Wellness shower filters and receive 3 filters every quarter, so you don't have to remember to reorder.

Yes, you can manage your subscription plan directly through your account and cancel anytime.